Nearly every business across all industries has to deal with customer complaints. It’s a natural side effect of being a business owner unfortunately. But knowing how to deal with complaints can make or break your business. No one wants to work with a business who won’t take their complaint seriously or dismisses it without listening. We talked to a few jewelry business owners for their best advice on how to handle customer complaints.
We understand you only want to give your customers the best. That’s why we take great care in our jewelry quality assurance so all items we sell are up to standards. In addition to only buying from reputable vendors, we send items for quality control lab testing at regular intervals. Learn how lab-tests for metal jewelry work and what results mean.
The annual Halstead Design Challenge encourages participants to create a brooch revolving around a theme using the same kit of materials. This year’s competition inspired unique pieces with hidden objects and impressive mechanisms. Click through to the individual entry listings to see videos that unveil the surprise element of each piece.